Delivery Policy

1.     Introduction

1.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.

Warehouse Destination Shipping time & Cost
EU Warehouse Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden 4-10 days
Free Shipping
UK Warehouse England, Scotland, Wales, and Northern Ireland. 4-10 days +8% Shipping fee
USA Warehouse All mainland states and cities 4-10 days
Free Shipping
Australia and Southeast Asia All countries and cities 4-10 days
Free Shipping
* Track your order at www.17track.net with the received tracking code.

1.2    This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.

2.     Free delivery

2.1    We offer free standard or express delivery to all mainland EU addresses, all USA and Canadian addresses on all orders. Since the Brexit, UK deliveries are charged additional delivery fees.

2.2    All other orders will be subject to delivery charges as detailed in Section 5.

3.     Geographical limitations

3.1    We will usually be able to deliver to the following countries and territories: the United Kingdom, the European Union, the United States of America, Canada, Russia. Except for the island countries.

3.2    We may from time to time agree to deliver products to other countries and territories.

4.     Delivery methods and periods

4.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a)    if your delivery address is on the United Kingdom mainland, you will be able to select or only use our preselected shipping method, and the typical period for delivery of products by this method is 5-10 working days, unless clearly stated otherwise;

(b)    if your delivery address is on the European Union mainland, you will be able to select or only use our preselected shipping method, and the typical period for delivery of products by this method is 5-10 working days, unless clearly stated otherwise;

(c)    if your delivery address is on the United States of America mainland, you will be able to select or only use our preselected shipping method, and the typical period for delivery of products by this method is 5-10 working days, unless clearly stated otherwise;

(d)    if your delivery address is on the Australia mainland, you will be able to select or only use our preselected shipping method, and the typical period for delivery of products by this method is 5-10 working days, unless clearly stated otherwise;

(e)    if your delivery address is on the Russia mainland, you will be able to select or only use our preselected shipping method, and the typical period for delivery of products by this method is 10-20 working days, unless clearly stated otherwise.

4.2    If you place your order by 1pm GMT/BST  on a working day, these time periods run from the close of business on that day; if you place your order after 1pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

4.3    The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.4    We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

5.     Delivery charges

5.1    Delivery charges are included in every price on our website due to our Free Shipping Policy. Free shipping applies for all orders, regardless of the price, without the possibility of additional or unexpected costs burdening the buyer. Since the Brexit, UK deliveries are charged additional delivery fees.

5.2    Our delivery charges are as follows:

(a)    in respect of standard delivery method, delivery charges will be 0,00€;

(b)    in respect of express delivery method, delivery charges will be 0,00€.

6.     Delivery tracking

6.1    Delivery tracking is available in respect of all orders for our products.

6.2    To track your delivery, enter your order number (which is provided in your order confirmation email) into our delivery service provider’s website here: https://www.17track.net/.

7.     Receipt and signature

7.1    All deliveries must be received in person at the delivery address, and a signature must be provided.

7.2    Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

8.     Additional deliveries

8.1    If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

9.     Collection

9.1    If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

10.   Delivery problems

10.1  If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

10.2  If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

10.3  An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)    you provided the wrong or missing address/phone number for delivery;

(b)    there is a mistake in the address for delivery that was provided;

(c)    the address for delivery is not reasonably accessible;

(d)    the address for delivery cannot safely be accessed;

(e)    if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f)     if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

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